Marketing Services Privacy Policy

1. Personal Information We Collect

We may collect the following categories and types of “Personal Information”:

• Contact Information: your first and last name, mailing address, email address, and phone number;
• Other identifying information: IP address, social media usernames, passwords and other security information for authentication and access;
• Financial Information: credit card, debit card and bank account information;
• Demographic information: gender, age, employment information and salary information;
• Geolocation data;
• Internet or other electronic activity: your browsing, search, and click history, including information about how you navigate within our Site and Services;
• Commercial information: products or services purchased or viewed on our Site;
• Audio and visual information: your videos and photos; and
• Inferences drawn from the categories described above to reflect your preferences, behavior and attitude.

2. How We Use Personal Information

• Transactional Purposes: We may use your contact details, financial, and commercial information to process payments, track and complete dispatch services, and send service updates.
• Analytical Purposes: We may analyze click history, browsing paths, and commercial interactions to refine our service offerings, online presentation, and customer support.
• Marketing and Promotional Purposes: We may use contact info and browsing behavior to inform you of emergency plumbing dispatch availability, boiler upgrade programs, or season specials via targeted emails or ads.
• Security and Fraud Prevention: We actively check usage logs to defend the Site and our scheduling databases against intrusion, spam, or financial fraud.

3. Sources of Personal Information

We collect information directly from you when you submit a dispatch request, contact form, or scheduler. We also capture browsing metrics passively via cookies and browser headers. Additionally, we receive coordinates and logs from our online service providers (e.g. tracking systems, scheduling modules).

4. Categories of Third Parties We Share With

• Service Providers: We contract with trusted providers to host services, facilitate email dispatch, manage customer relationship data (CRM), and process credit cards. They are obligated to protect data.
• Affiliates & Corporate Transactions: In the event of a merger, corporate sale, or integration of business lines, customer listings may be transferred.
• Law Enforcement: We disclose data when subpoenaed or legally compelled to protect the legal rights and safety of our technicians, customers, or the public.

5. Specific Mobile Messaging Notice

Opt-in numbers and consent captured for the purpose of receiving SMS dispatch updates or marketing text communications are protected. WE DO NOT SHARE OR SELL MOBILE MESSAGING PROGRAM DATA (INCLUDING PHONE NUMBERS AND CONSUMER OPT-IN CONSENT) TO ANY THIRD PARTY FOR THEIR OWN BENEFIT.

6. Cookies & Tracking

We set persistent and session cookies to recognize returning users, preserve site settings, and capture analytics. You can adjust your browser to reject cookies, but parts of the contact forms or calendar booking portals might not load properly.

7. Session Replay Technology

To improve site usability, identify load errors, and block bot activity, we may use session-replay tools that render mouse movement, scrolling, and interaction maps. This visual capture does not record raw financial inputs.

8. Chatbot Technology

Virtual dispatch assistants on our Site record typed prompts to provide automatic scheduling or coordinate dispatch calls. Dialog history transcripts are saved internally for customer service quality assurance.

9. Advertising and Online Tracking

We may utilize conversion tags and pixels (such as Google or Facebook tags) to measure the effectiveness of local plumbing repair ads. To opt-out of behavioral profiling, visit the National Advertising Initiative or the Digital Advertising Alliance portals.

10. Managing Your Preferences

You can choose to opt out of promotional newsletters by using the "Unsubscribe" button in the footer of our emails. System-generated billing estimates or appointment logs will still be delivered.

11. Public Information Sharing

If you leave a public testimonial or feedback rating, those remarks (including display images or names associated with your Yelp/Google profiles) may be showcased in our reviews panels. Please do not publish private addresses or personal identifiers.

12. Security Safeguards

We employ encryption protocol handshakes (SSL/TLS), network firewalls, and restricted credentials access controls to guard database backups. Because web-based transmissions carry inherent risk, we cannot declare absolute, impenetrable safety.

13. Third-Party Links

Clicking third-party listings or links takes you to domains outside our jurisdiction. Read external policies carefully; we hold no liability for their terms or practices.

14. Children's Privacy

Our plumbing dispatch site is tailored to property managers and adults. We do not deliberately index personal identifiers from minor children under 13.

15. U.S. Processing & Storage

All customer database profiles are stored and hosted within the United States. Accessing our Site from Canada or the Caribbean signifies consent to data migration and processing under United States laws.

16. State Privacy Disclosures

Certain US State regulations (like California's "Shine the Light" and Nevada's online codes) grant residents specific lookup disclosures. We do not sell user databases for financial or marketing bounty.

18. Policy Changes

We reserve the right to revise this policy statement. Modifications take effect immediately upon the revised date stamp. Continued navigation on the Site constitutes acceptance of current terms.

19. Contact Us

If you have queries about these terms or wish to file a data inquiry request, please coordinate with our central office: