Marketing Services Privacy Policy

1. Personal Information We Collect

We may collect the following categories and types of “Personal Information”:

• Contact Information: your first and last name, mailing address, email address, and phone number;
• Other identifying information: IP address, social media usernames, passwords and other security credentials;
• Financial Information: credit card, debit card and bank account details;
• Demographic information: gender, age, employment status, and general profile metrics;
• Geolocation data;
• Internet or other electronic activity: your browsing, search, and click history on the Site;
• Commercial information: plumbing operations or estimates requested or viewed on our Site;
• Audio and visual information: photos or diagnostic videos uploaded during dispatch queries; and
• Inferences drawn from the categories described above to reflect customer service preferences or behavior.

2. How We Use Personal Information

• Transactional Purposes: We use billing and contact info to dispatch technicians, invoice jobs, and communicate status.
• Analytical Purposes: We track visitor metrics to optimize layout, check browser errors, and improve speed.
• Marketing and Promotional Purposes: We send campaigns, alerts, or details of specialized commercial repair services.
• Maintenance & Security: We audit network request paths to prevent security anomalies and trace service problems.
• Legal Compliance: We compile files where required by law, to settle accounts, or to seek legal/tax guidance.

3. Sources of Personal Information

We capture details directly from you (e.g. text inputs on scheduling fields) and passively via browser cookies. We may also obtain verification records from corporate service partners.

4. Categories of Third Parties We Share With

We authorize trusted Service Providers (including hosting platforms, scheduler APIs, database managers, and payment processors) to store and process details solely to perform tasks on our behalf. We disclose profiles to legal advisors or public regulators if legally requested.

5. Privacy Notice Specific to Mobile Messaging

Opt-in numbers and consent flags gathered for SMS communications will not be sold, rented, or leased to third parties for their own commercial use.

6. Cookies

Cookies monitor session length and load paths. Re-configuring browser blocks is possible, though it may disrupt active forms. Google Analytics is deployed to track overall trends; you may use the standard Google opt-out browser add-on.

7. Session Replay Technology

Usability recordings capture cursor movement, scroll speeds, and clicks. This helps prevent security breach attempts and streamlines booking portals. Data is hosted securely by our software processor.

8. Chatbot Technology

Interactive virtual assistants compile transcript dialogs. If you trigger the chat feature, transcript text is captured and audited to ensure accurate service resolution.

9. Advertising and Online Tracking

We allow partner tags to gather anonymized device identifiers to coordinate local dispatch advertising. Consult Network Advertising Initiative or AboutAds to activate tracking opt-outs.

10. Managing Your Preferences

Opt-out mechanisms are included in marketing emails. System dispatch confirmations, invoices, and emergency status messages are exempted from general marketing opt-outs.

11. Public Information Sharing

Any comments or reviews posted to public feeds can be read by visitors. Exercise caution regarding what personal facts you share publicly.

12. Security

We coordinate technical credentials and database permissions policies to limit file access. No standard network transfer is completely secure; transmissions are done at your own risk.

13. Links

Our Site references external links to map networks or partner platforms. We do not endorse their policies and you visit them at your own risk.

14. Children's Privacy

Our Site is intended for adult property holders and commercial entities. We do not intentionally archive identifiers from children under 16.

15. Overseas Data Transfers

Personal Information and messaging logs collected from Australian visitors may be transferred to, and processed on, database servers located in the United States by us or our processors. By using the Site, you consent to this transfer.

16. Policy Changes

We modify this privacy layout periodically. Revised versions take effect immediately upon hosting on the Site. Check back regularly to review changes.

18. Contact Us & Complaints